Terms & Conditions
OVERVIEW
This website is operated by ChaQMaQ. Throughout the site, the terms “we”, “us” and “our” refer to ChaQMaQ. ChaQMaQ offers this website, including all information, tools and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, customers and other contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you should not access the website or use our services.
Any new features or tools added to the store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes, to the extent permitted by applicable law.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are legally eligible to enter into a binding agreement under the laws applicable to you.
You may not use our products or services for any illegal or unauthorised purpose, nor may you violate any laws applicable to you while using our services.
You must not transmit any worms, viruses, malicious software or other code of a destructive nature.
A material breach or violation of these Terms may result in the suspension or termination of your access to our services, subject to applicable law.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service, restrict access or cancel transactions where reasonably necessary and permitted by applicable law.
You understand that information you submit through our website may be transmitted across networks and may be adapted to technical requirements of connecting networks or devices. Payment information is processed through the applicable payment service providers and their security systems.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website or services without our express written permission.
The headings used in these Terms are included for convenience and do not limit or otherwise affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make reasonable efforts to ensure that the information available on our website is accurate and up to date. However, occasional errors, omissions or outdated information may occur.
Product descriptions, ingredient information, nutritional information, prices, promotions and availability are provided for informational purposes and may be updated when necessary.
You should review the information provided on the product packaging, including ingredients, allergen declarations, storage instructions, nutritional information and the best-before date, where applicable.
We reserve the right to update website content at any time, subject to applicable legal requirements.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products may change without prior notice, except where otherwise required by law.
We reserve the right to modify, suspend or discontinue any part of our website, services or product offerings.
We will not be liable for modifications, price changes, suspension or discontinuation to the extent permitted by applicable law. This provision does not affect any rights you may have under applicable consumer protection laws.
SECTION 5 – PRODUCTS AND SERVICES
ChaQMaQ offers packaged food products, including makhana and chips, as described on our website.
We make reasonable efforts to display product images, colours, packaging and descriptions as accurately as possible. However, minor variations in appearance may occur due to photography, lighting, screen settings or packaging updates.
Please read the product description and packaging information carefully before placing an order. Product information may include ingredients, allergens, nutritional details, net quantity, storage instructions and other relevant information.
All products are subject to availability. We reserve the right to limit quantities, discontinue products or update product descriptions and prices when necessary.
Food products should be stored according to the instructions provided on their packaging. Please do not consume a product if its packaging appears tampered with, its seal is broken before opening, or the product shows signs of damage or spoilage. Contact our customer support team for assistance in such cases.
We do not exclude any consumer rights or statutory protections that apply to the products you purchase.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse, restrict or cancel an order where reasonably necessary, including in cases of suspected fraudulent activity, incorrect information, product unavailability or pricing errors, subject to applicable law.
If we need to modify or cancel an order, we may attempt to contact you using the email address or telephone number provided when placing the order.
You agree to provide current, complete and accurate billing, shipping and contact information for all purchases. Please ensure that your name, delivery address, telephone number and email address are correct before completing your order.
If you notice an error in your order details, contact our customer support team as soon as possible. Changes may not be possible once an order has been processed or dispatched.
SECTION 7 – SHIPPING AND DELIVERY
We carefully pack orders to help ensure that our food products reach customers in good condition.
Shipping typically takes around 2–3 days, depending on the delivery location, courier service and other logistical factors. This is an estimated delivery timeframe and not a guarantee for every order.
Delivery may be affected by circumstances such as weather, transportation delays, operational disruptions or other events beyond our reasonable control.
Please ensure that the shipping address and contact details provided at checkout are accurate. Delays caused by incorrect or incomplete details may affect delivery.
Upon receiving your order, please inspect the external packaging and product seals. If a package appears damaged or tampered with, a food packet is already open, or a seal appears broken before opening, please avoid consuming the product and contact our customer support team with your order details and clear photographs of the packaging.
SECTION 8 – RETURNS, REFUNDS AND ORDER ISSUES
Because our products are packaged food items, we generally do not accept returns or exchanges for change of mind or preference.
However, if your order arrives with damaged packaging, an open or tampered seal, a damaged product, or an incorrect item, please contact our customer support team as soon as possible.
To help us review the issue, please provide your order number, a description of the problem and clear photographs of the affected product and packaging, where applicable.
After reviewing the issue, we will inform you of the appropriate resolution in accordance with our applicable policies and consumer protection obligations. Depending on the circumstances, a replacement, refund or another appropriate remedy may be considered.
Nothing in these Terms removes any rights or remedies available to customers under applicable law.
For additional details, please refer to our Refund and Return Policy.
SECTION 9 – OPTIONAL THIRD-PARTY TOOLS
We may provide access to third-party tools or services that we do not own, operate or control.
Such tools are provided on an “as is” and “as available” basis, to the extent permitted by law. We are not responsible for third-party tools or services that we do not control.
Your use of optional third-party tools is at your own discretion. You should review the relevant third-party provider's terms and policies before using them.
Any new tools or features introduced through our website will also be subject to these Terms, where applicable.
SECTION 10 – THIRD-PARTY LINKS
Our website may contain links to third-party websites or services that are not affiliated with ChaQMaQ.
We do not control and are not responsible for the content, accuracy, policies or practices of third-party websites. The inclusion of a link does not necessarily constitute an endorsement.
Please review the terms and privacy policies of third-party websites before engaging with them or making transactions through them.
Questions, complaints or claims relating to third-party products or services should be directed to the relevant provider.
SECTION 11 – USER COMMENTS AND FEEDBACK
If you submit reviews, feedback, suggestions or other content to us, you agree that the information you provide will be lawful, accurate to the best of your knowledge and free from material that infringes the rights of others.
You must not submit content that is unlawful, misleading, abusive, defamatory, discriminatory or malicious, or that contains viruses or other harmful code.
Subject to applicable law and our Privacy Policy, we may use feedback and suggestions you voluntarily provide to improve our products and services.
We reserve the right to remove or moderate content that violates these Terms or applicable law. We are not obligated to publish or respond to every comment or submission.
You remain responsible for the content you submit and must not impersonate another person or misrepresent the origin of your comments.
SECTION 12 – PERSONAL INFORMATION
Your submission of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal information is collected, used, stored and protected.
SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, estimated delivery times or product availability.
We reserve the right to correct such errors and update information when necessary, subject to applicable law.
If an error materially affects an order you have placed, we may contact you to explain the issue and discuss an appropriate resolution. Any cancellation, refund or other remedy will be handled in accordance with applicable law.
SECTION 14 – PROHIBITED USES
You are prohibited from using our website or its content:
(a) For any unlawful purpose.
(b) To solicit or participate in unlawful activities.
(c) To violate applicable laws or regulations.
(d) To infringe our intellectual property rights or the rights of others.
(e) To harass, threaten, abuse, defame or discriminate against any person.
(f) To submit false or misleading information.
(g) To upload or transmit viruses, malware or other harmful code.
(h) To collect or misuse another person's personal information without authorisation.
(i) To send spam, phishing messages or other unauthorised communications.
(j) To interfere with the operation or security of our website.
(k) To attempt to bypass security features or gain unauthorised access to our systems.
We reserve the right to restrict or terminate access for violations of these Terms, subject to applicable law.
SECTION 15 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We make reasonable efforts to maintain our website and provide accurate product information. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
Website information and services are provided subject to the warranties and conditions required by applicable law.
To the extent permitted by law, ChaQMaQ will not be liable for losses arising solely from temporary website interruptions, third-party service failures or events beyond our reasonable control.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law. Nothing in this section limits any mandatory consumer rights relating to products purchased from us.
SECTION 16 – INDEMNIFICATION
You agree to be responsible for losses and reasonable costs arising from your unlawful use of our website or your material violation of these Terms, to the extent permitted by applicable law.
Nothing in this section requires you to indemnify us for losses caused by our own negligence, unlawful conduct or breach of obligations that cannot legally be excluded.
SECTION 17 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the maximum extent permitted by law or treated as severable where necessary.
The remaining provisions will continue to apply to the extent they remain valid and enforceable.
SECTION 18 – TERMINATION
These Terms remain effective unless terminated by you or us in accordance with their provisions and applicable law.
You may stop using our website at any time.
We may suspend or restrict access to our services if we reasonably believe that you have materially violated these Terms or used our website unlawfully.
Termination does not affect rights, obligations or liabilities that arose before termination, nor does it remove any rights that cannot legally be excluded.
SECTION 19 – ENTIRE AGREEMENT
These Terms, together with the policies published on our website, constitute the agreement governing your use of our website and services, subject to applicable law.
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
If any provision is unclear or conflicts with a mandatory legal requirement, the provision will be interpreted or applied in accordance with applicable law.
SECTION 20 – GOVERNING LAW
These Terms and any separate agreements through which we provide services shall be governed by the laws of India, subject to applicable consumer protection laws and the jurisdiction of competent courts or authorities.
SECTION 21 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change or replace any part of these Terms by publishing the revised version on our website.
It is your responsibility to review this page periodically. Continued use of our website after changes are published constitutes acceptance of the revised Terms where legally applicable.
SECTION 22 – GRIEVANCE REDRESSAL
If you have a complaint, concern or grievance relating to our website, products, order fulfilment or services, please contact our customer support team using the details provided below.
Grievance Officer: [Insert the designated officer's full name]
Email: info@chaqmaq.in
Phone: +91 86777 63442
We will endeavour to review and address complaints within the timeframes required by applicable law.
SECTION 23 – NODAL OFFICER
Where required under applicable law, details of our designated Nodal Officer will be provided below.
Nodal Officer: [Insert the designated officer's full name, if applicable]
Email: info@chaqmaq.in
Phone: +91 86777 63442
For consumer protection or compliance-related queries, please contact us using the details above.
SECTION 24 – CONTACT INFORMATION
If you have any questions or concerns regarding these Terms of Service, our products or your order, please contact us.
Brand: ChaQMaQ
Address: GR. FL-1, Kailash Bhawan, Nandan Kanan, Dhali Para, Hatiara, North 24 Parganas – 700157, West Bengal, India
Phone: +91 86777 63442
Email: info@chaqmaq.in
WhatsApp: https://wa.me/918677763442
We will endeavour to assist with your queries and concerns as promptly as possible.