Refund Policy

No Returns or Refunds

ChaQMaQ does not offer returns or refunds for general purchases, including change of mind or personal taste preferences.

However, if your product arrives damaged or defective, please contact us within 48 hours of delivery with a continuous unboxing video showing the package being opened, along with clear photographs of the issue.

Please include your order number and a description of the problem so our team can review your request and assist you.

Damaged or Defective Products

If your order arrives with damaged packaging, a broken or tampered seal, an already-opened packet, a defective product, or an incorrect item, please do not consume the affected product.

Contact our customer support team within 48 hours of delivery. Requests should include your order number, a continuous unboxing video, and clear photographs of the product and packaging.

Each request will be reviewed individually. We will notify you whether your refund request has been approved or declined.

Refund Processing

If your refund is approved, the amount will be refunded to your original payment method within 10 business days of approval.

Please note that your bank or payment service provider may require additional time to process and display the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us for assistance.

Contact Us

For refund requests or product-related concerns, please contact:

Brand: ChaQMaQ
Email: info@chaqmaq.in
Phone: +91 86777 63442
WhatsApp: https://wa.me/918677763442

Important: This policy does not limit any consumer rights or remedies that cannot legally be excluded under applicable law.