Privacy Policy

1. Overview

At ChaQMaQ, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable law and any consent required.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information: Your name, email address, phone number, billing address, shipping address, and other information you provide when placing an order or contacting us.

Order Information: Products purchased, order numbers, quantities, delivery details, payment status, and relevant order history.

Payment Information: Payment-related information required to process your transaction. Payment information may be handled by third-party payment service providers according to their own policies and security procedures.

Customer Support Information: Messages, enquiries, complaints, feedback, photographs, videos, and other information you submit when contacting us about an order or product.

Technical Information: Depending on the tools used on our website, we may collect information such as your IP address, browser type, device information, website activity, and cookie-related data.

3. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Process payments and communicate order updates.

  • Respond to customer support enquiries and complaints.

  • Review damaged, defective, incorrect, or missing product claims.

  • Maintain website security and prevent fraudulent transactions.

  • Improve our website, products, and customer experience.

  • Send promotional communications where permitted by law and where required consent has been obtained.

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

We use personal information only for appropriate purposes consistent with applicable law.

4. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted third parties where reasonably necessary to operate our business, including:

  • Payment gateways and payment processing providers.

  • Courier companies and delivery partners.

  • Website hosting and e-commerce service providers.

  • Customer support and communication service providers.

  • Analytics or marketing service providers, where applicable and lawfully configured.

  • Government authorities or other parties where disclosure is required by law or necessary to protect lawful rights.

Such parties may process information according to their own privacy policies and applicable legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve the browsing experience, and, where applicable, analyse website usage or support marketing activities.

You may be able to manage cookies through your browser settings or any cookie preference controls provided on our website.

Disabling certain cookies may affect the functionality of some website features.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

If a personal data breach occurs, we will take the steps required by applicable law.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, dispute resolution, and the establishment or defence of legal claims.

When information is no longer required, we will delete it or otherwise handle it in accordance with applicable law and our retention procedures.

8. Your Privacy Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also withdraw consent where the processing is based on consent.

Some information may need to be retained to meet legal, tax, accounting, security, or dispute-resolution requirements.

To submit a privacy-related request, please contact us using the details provided below. We may need to verify your identity before processing certain requests.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services for payments, delivery, analytics, or other functions.

We do not control the privacy practices of independent third parties. We encourage you to review their privacy policies before sharing information directly with them.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without the authorisation or consent required under applicable law.

If you believe that a child has provided personal information in circumstances where it should not have been collected, please contact us so that we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, or legal obligations.

Any revised policy will be published on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, contact:

Brand: ChaQMaQ
Email: info@chaqmaq.in
Phone: +91 86777 63442
WhatsApp: https://wa.me/918677763442

Address: GR. FL-1, Kailash Bhawan, Nandan Kanan, Dhali Para, Hatiara, North 24 Parganas – 700157, West Bengal, India

We will review privacy-related enquiries and respond in accordance with applicable law.