Shipping Policy

Order Processing and Delivery

At ChaQMaQ, we carefully pack our makhana, chips, and other packaged food products to help ensure they reach you in good condition.

Delivery typically takes around 2–3 days. Actual delivery times may vary depending on your location, courier availability, weather conditions, and other logistical factors.

The estimated delivery time is not a guarantee, and unexpected delays may occasionally occur.

Shipping Address

Please ensure that your name, shipping address, phone number, and other delivery information are accurate when placing your order.

If you notice an error in your delivery details, contact our customer support team as soon as possible. Changes may not be possible once an order has been processed or dispatched.

Shipping Charges

Any applicable shipping or delivery charges will be displayed at checkout before you complete your purchase.

Order Tracking

Where tracking information is available, it may be shared with you through the contact details provided when placing your order.

You may contact our customer support team if you need assistance with your order status or delivery.

Damaged Packaging or Products

Please inspect your package upon delivery.

If your order arrives with damaged packaging, a broken or tampered seal, an already-opened packet, or a damaged product, please do not consume the affected product.

Contact us within 48 hours of delivery and provide your order number, a continuous unboxing video, and clear photographs showing the issue.

Our team will review your request in accordance with our Refund Policy and applicable law.

Incorrect or Missing Items

If you receive an incorrect product or discover that an item is missing from your order, please contact our customer support team within 48 hours of delivery with your order number and supporting photographs or video.

We will review the matter and communicate the appropriate next steps.

Contact Information

For shipping and delivery enquiries, contact:

ChaQMaQ
Address: GR. FL-1, Kailash Bhawan, Nandan Kanan, Dhali Para, Hatiara, North 24 Parganas – 700157, West Bengal, India

Email: info@chaqmaq.in
Phone: +91 86777 63442
WhatsApp: https://wa.me/918677763442

We will endeavour to assist you with your delivery-related concerns as promptly as possible.